It’s well known that getting a new customer is more expensive than keeping an existing one. This fact highlights the importance of supporting long-term customer relationships for business success. The truth is that investments aimed at customer care are only one of many items on budgets used by organizations. The situation becomes more complicated once a company starts looking at ways to keep customer care standards high while continuing to take care of expenses related to planning, operating and marketing and coming away with a profit.
Our goal is to supplement your business by working effectively with your customers. Equipped with the highest-quality customer service around, we offer real results as well as efficiency.
Our offerings include:
- Explanations for billing and applications for payments
- Solutions for problems and complaints
- Technical assistance
- Sales for services, products and subscriptions, including cross-sell and up-sell
- Outreach for major details of customer relationships with focus on a proactive approach
- Much more…
How Our People Optimize Customer Service
Our team of friendly agents has the expertise to do much more than solve customer issues. The importance of making a good impression with customers is always in mind. Professional levels of passion and experience are applied to every job we handle, resulting in exceptional service for your customers to ensure that they are satisfied with your brand while also actively promoting it.
Our Methods of Improving Customer Support
To meet advanced objectives relating to business performance, it is vital to combine the use of live agents, automation, white mail and back-office support. We accomplish this with agents offshore, onshore, nearshore and at home along with automating email, self service on the Internet, IVR and speech. Finally, we are able to provide you with multilingual agents all over the world who are specialized in providing an expert level of service to our clients.
With telesupport, there is a valuable chance to enhance the brand value of our clients and develop a long-lasting relationship. As the leaders when it comes to bringing complicated high-level customer care engagements to a positive outcome, we are the best choice thanks to our ability to give quality training to the workforce. In the end, we serve our clients with a high level of service, fast resolution and chances to increase value across the board.
Over time, telesupport enhances value of brands for clients by improving the basis for upselling and cross-selling in relatively little time. Ultimately, our clients gain a major advantage with higher revenue and better brand loyalty among clients. In addition, customer interactions are analyzed for long-term benefits. Clients are able to reduce costs and build up their revenue over time. For example, Stream enhanced the client satisfaction data for a UK electronics company with a resulting increase in sales for sales in store and over the phone. Among Stream’s customer services are:
- Claims Processing
- Merchant authorization
- Order management
- Returns/maintenance requests
- Product questions
- Warranty service
- Password reset/appeals
- Merchant check validation
- Complaint and issue resolution
- Account adjustments/billing questions